HIL IT Help Desk support on the go. Its a mobile app by HIL Limited that helps the employees to quickly raise the tickets - Incidents/Requests related to Application support, Infra Support, network, SAP etc. through the mobile, Track them & get regular updates on the raised ticket.
Key Features:
1. Quickly raise the tickets - Incidents/Requests
2. Access and manage all Tickets, Changes, Change Approval Requests.
3. Stay informed about all updates and changes with push notifications.
4. Manage support - Set priorities, assign agents, change tickets statuses, convert ticket into a change.
5. Change Management.